In this podcast episode, DecisionWise VP of Assessment and Sr. Consultant Dave Long, discusses the topic of developing others.
Often managers tend to shy away from growth conversations with their employees because it’s either not convenient or there isn’t a promotional opportunity immediately available. But our research shows that the more often you are able to have these conversations, the more likely employees are to be engaged in their jobs and less likely to leave.
The key is finding the right balance between burnout and boredom; where an employee is engaged in meaningful work with growth opportunities but not so busy that they become overwhelmed.
Learn about these ideas and other common challenges with developing others in this insightful conversation.
One of the biggest reasons people leave jobs is to seek opportunities for growth. Here are five growth conversations that every manager should have to engage and retain their employees.
#1: Career Amibitions
This should be one of the FIRST conversations a manager has with their employees and should be returned to regularly. All other growth conversations stem from this one.
If an employee does not have a clear picture of their future, a manager can serve as a mentor and help them in painting that picture. When employees have a vision of what they can become, it becomes easier for them to deal with less exciting parts of their jobs.
#2: Stategic Goal Setting
During this conversation, the manager should gain understanding about the competencies, skills, and experiences the employee needs to ultimately achieve their long-term ambitions.
The conversation is future oriented, but focuses on what we can do now. Together the employee and the manager figure out what skills can be learned over the short term that are both applicable to the employee’s future direction, and what the organization is trying to accomplish.
#3. Opportunity Alignment
Depending on the employee, some tasks that need to be completed may be viewed as an opportunity or as an obligation. Some of that perception will be guided by an employee’s vision for his or her future.
The alignment conversation is a regular check-in to understand what tasks have emerged that the employee finds attractive. Managers who know the goals of their employees are better able to match them with the right opportunities. The increased engagement your team experiences from variety and new challenges will counteract any loss in efficiency.
People make different choices when facts are presented with a positive frame versus a negative frame.
You shouldn’t manipulate employees, but managers should understand and articulate not only how the challenge benefits the employees in their current positions, but also how it will benefit them in their future endeavors.
#5. Temperature Check
The temperature check is a conversation to be held frequently to understand where the employee is between boredom and burnout and to adjust accordingly. If a task is not providing the challenge it is intended to provide, add complexity with tasks or responsibilities and push them to achieve better results.
Overwhelmed employees find it difficult to engage over the long term. In these situations, a manager should apply additional training, guidance, support, and resources to help the employee.
Recently the president of a non-profit organization reached out to ask if I would join his board. He led with several kind compliments about his confidence in my ability to be an effective board member. He then said something that seemed very inclusive: “We need your demographic.” I initially applauded his efforts to diversify his team in what I assumed was an effort to better serve all members of our community. However, he then explained that he was specifically recruiting me because he wanted to appeal to the women in his organization. He felt these women were roadblocks to him on some key initiatives, and his observations of me made him hopeful that my perspectives were more similar to the board’s. In other words, he wanted the reputational benefits of diversity but was missing the more critical advantages that come with the inclusion of diverse thought.
The Business Case
Thanks to organizations like McKinsey, Deloitte, Catalyst, Lean In, and the American Sociological Association, there is a strong business case for diversity and inclusion. For example, McKinsey’s most recent diversity report includes compelling research about the superior financial results of those that prioritize hiring and including diverse talent in critical roles. Companies that have ethnically diverse leadership teams were 33 percent more likely to outperform their peers. Those with gender diversity were 21 percent more likely to outperform others. Similarly, Deloitte found that companies that are inclusive of diverse talent have up to 30 percent higher revenue per employee than competitors.
Given this body of evidence that diversity and inclusion practices improve business outcomes, many executives now view having a diversity and inclusion strategy as a priority; however, there seems to be a knowing-doing gap. Research by Sara Jones, CEO of InclusionPro, shows that 95 percent of leaders say they want a Diversity and Inclusion plan, but only 25 percent of leaders actually have one. Furthermore, Deloitte reports that only 38 percent of executives in companies that prioritize diversity and inclusion see the CEO as the sponsor of the company’s diversity and inclusion initiatives.
The majority of my diversity and inclusion clients have HR sponsors who are making noble efforts to hire and retain diverse candidates. However, scores on the inclusion questions in our employee engagement survey indicate that this diverse talent is still not feeling as included in core work and decision making as other employees. To remedy this, senior leaders must understand which individual and organizational behaviors are barriers to inclusion and sponsor the needed change initiatives. I recommend HR leaders assess their inclusion current state in order to build a company-specific business case that will get the attention of their executives. My research indicates that there are three key areas organizations should measure to effectively build the case for inclusion.
1. The Organization Seeks Out and Values Diverse Voices
DecisionWise research shows that
employees are more willing to give discretionary effort when they are given opportunities
to meaningfully contribute in the organization and are recognized for those
efforts. Social science data shows that overt discrimination has decreased in
organizations, but subtle biases
are still rampant and can be a significant barrier to minorities’ contributions. For this reason, it takes concentrated effort to solicit the
input and contributions of minority employees.
Recently I interviewed several high
potential women about their experience as leaders in a large, multi-national
corporation. A particularly bright, articulate leader told me she often
struggles to participate in executive meetings. I was surprised that such a
competent woman felt uncomfortable voicing her opinions. But additional
research has taught me that when meeting norms are set by the majority,
minorities commonly struggle to enter the conversation. Several of the other
female leaders I interviewed shared similar experiences. They added that the
contributions they did make often went unacknowledged. It was sobering to
realize that the organization had increased the diversity of their leadership
teams; however, diverse perspectives were not being included in dialogues that
directly affect diverse customers, employees, and other key stakeholders.
2. All Employees Feel They Belong in the Organization
In 2018 our number one driver of
engagement was “I feel like I belong here”. When you are different
from the majority in some way, it is much harder to feel like you are truly
accepted. We recently analyzed our clients’ engagement drivers for the last
three years. “I feel like I belong here” was our number one driver of
engagement. In other words, feeling like a true member of the organization has
a direct relationship with where an employee lies on the engagement spectrum.
One senior leader I interviewed shared his experience being a person of color in a large, consumer goods company. This was his first job out of college, and he was understandably anxious about how he would fit in. The company went the extra mile in their onboarding process by inviting him to join an employee resource group (ERG) for black professionals. Through this community he found a mentor that helped him successfully navigate the first few years of his career. Though he still experienced challenges, he felt the organization cared about his well-being in creating this support structure for him. He also felt a great sense of belonging by being part of a community that could provide so much empathy.
3. All Employees are Given Opportunities to Develop and Grow so They can Contribute More Meaningfully
One of the greatest
engagement levers organizations have is involving their employees in meaningful
work. Not only does this allow employees to have immediate impact, it also
gives them the tools to contribute more significantly in the future. Frequent
coaching conversations help managers ensure employees have the experiences,
feedback, and tools to increase their meaningful
contributions. Unfortunately, research shows that women do not
receive specific performance or development feedback as often as men. As a
result, men often better understand where they are excelling and how they can
progress in the organization.
Society’s call for more gender balance in leadership roles is motivating companies to focus on greater equality in employee development. The Me Too movement, for example, was advantageous in that it exposed the sexism that still exists in organizations, and, as a result, many organizations are focused on ferreting out toxic biases and power dynamics. However, there were also some unintended consequences. In the last two years, I have heard several women report they are having less interaction with men than they were before Me Too. Furthermore, male leaders have reported they are more reticent to interact with women, because they are concerned they might say or do something that is seen as inappropriate and be reported for it. Given the large majority of executives are male, this trend could result in even less feedback, mentorship, and sponsorship for female employees.
How Can Executives Lead the Charge?
Fortunately, some executives are seeing these trends and finding ways to be more inclusive. For instance, I interviewed a chief legal officer who had done some self-analysis and realized he was spending significantly more time with men in the workplace. He decided to set the example of being more equitable in his mentorship and sponsorship by having small group lunches with both genders and creating mixed-gender work teams. Another senior executive decided to make a concentrated effort to invite minorities into executive conversations and recognize their contributions.
It is encouraging to see senior leaders realizing that diversity and inclusion is both a business and social imperative. Saying it is a priority is the first step. We need more leaders who have the courage to speak authentically about why the inclusion of diverse talent is critical. In addition, they need to look at personal and company behaviors that may be keeping them from reaching their stated goals. Candid dialogue about the gap between the current and desired state will lead to the right inclusion strategies. Regular accountability will bridge the knowing-doing gap and lead companies to a more inclusive and successful future.
In this podcast episode, DecisionWise Principal Consultant Beth Wilkins, Ph.D., discusses the topic of providing meaningful feedback to employees.
According to our research, 30% of all employees are not receiving ongoing feedback from their supervisor. Leaders who fail to do so or let their busy schedules get in the way of having one-on-one conversations with their team members send the signal to their employees that their contributions and development are not important.
Leaders have a tremendous influence in the way employees grow and develop in an organization.
In this episode, we’ll cover:
Tailoring your feedback to each employee so that they consistently feel supported
Focusing on the employee’s efforts, opposed to just the outcomes
Establishing the right balance between positive and constructive feedback
Creating a good environment where candid conversations can occur
Dive into these areas and more in this insightful conversation.
People often confuse the terms “Employee Engagement” and “Employee Satisfaction.” Dr. Tracy Maylett, CEO of DecisionWise, explains the distinction between the two terms and offers some ideas for building engagement.
In this podcast episode, DecisionWise VP of Consulting Christian Nielson, discusses the topic of trust between employees and the management of an organization.
In this age of technology, some companies have implemented new ways of monitoring their employees, from tracking internet and email usage to running surveillance on their driving habits through GPS! But as companies use these tactics to improve efficiency, they send the message that they don’t trust their employees.
How can an employee bring their best selves to their work if they have no autonomy?
Beyond this, managers need to send the message that they trust their employees through their actions, such as the way they delegate (or don’t delegate) assignments and the conversations they have with the individuals on their team.
Learn more on the topic of trust in this insightful conversation.