Podcast: Understanding the Employee Experience PART 2 – Before, During, and After COVID-19

In this episode, we’re joined by a panel of leadership experts, who discuss the following:

  • What employee engagement will look like in the future, and how to get ahead of it.
  • What innovative organizations are doing to drive, maintain, and increase engagement.
  • What employee engagement practices should be maintained when work returns to “the new normal”—and what should be abandoned.
  • Maintaining belonging and inclusion in the new workplace.

Panelists:

  • Dr. Tracy Maylett, CEO of DecisionWise
  • Elizabeth Metz Fuchs, Director of HR & Talent Development at ATD
  • Trent Savage, SVP of Human Resources at Mountain America Credit Union
  • Adrienne CozartSVP of Human Resources at UMC Health System
  • Darren AliGlobal Head of HR & Talent at Calypso Technology

The audio from this podcast episode comes from a recent webinar of the same name.

How to Use 360-Degree Feedback to Improve Your Employee Experience

At DecisionWise, we spend a lot of our time helping organizations understand their employee experience, with the end-goal of improving an organization’s levels of employee engagement.

How Do We Measure the Employee Experience?

Most often, we start by studying how things are working inside an organization from the employees’ perspective. Some of the tools we use include:

Using the data we collect, we are able to paint a fairly detailed picture of what is happening within the overall employee experience, and we can tell if the employees are passionate, energetic, and committed to their work or if there are areas for improvement.

What Drives the Employee Experience?

So, what drives the employee experience?  Our research suggests it is the sum of the daily, weekly, and monthly interactions employees have with their managers, co-workers, executive leaders, associates, etc. In particular, though, our database suggests that of these various interactions, the most important relationship is the one between an employee and their direct supervisor. This insight then begs the following question: how does an organization mold and shape those critical leadership interactions employees are having with their supervisors?

Driven by Culture

Winning leadership experiences are forged by a deliberate organizational culture that values and promotes effective leadership behaviors and deters poor ones. Effective cultures are active, not passive!  Culture matters because managers and leaders are no longer tasked with deciding what to do at each interaction. They assumptively know what to do when managing their employees because their organization’s culture tells them what do.   

Professor Christensen aptly describes how this process works in his book, The Innovator’s Dilemma,

Once members of the organization begin to adopt ways of working and criteria for making decisions by assumption, rather than by conscious design, then those processes and values come to constitute the organization’s culture. As companies grow from a few employees to hundreds and thousands, the challenge of getting all employees to agree on what needs to be done and how it should be done so that the right jobs are done repeatedly and consistently can be daunting for even the best managers. Culture is a powerful management tool in these situations. Culture enables employees to act autonomously and causes them to act consistently.

Building a Leadership Culture

In response, we set out to develop a tool that will help us better understand an organization’s leadership culture. The result?  We now offer a state-of-the-art platform that substantially improves the 360-degree feedback experience for leaders and managers. We call it the DecisionWise 360 Platform, but our tool is different from most approaches in three critical ways.

3 Ways the DecisionWise 360 Platform Outshines Other Platforms

First, our platform is focused on helping clients manage and maintain an ongoing 360-degree talent program within their organization. We know that 360s are an excellent source of leadership data, but when sprinkled around, here and there, the data they provide is of limited utility.

Second, the DecisionWise 360 Platform ensures that 360s are administered consistently and that follow-up assessments take place at regular intervals. Regular and consistent follow-up helps encourage change at the individual level, and it also gathers longitudinal data to help us see further and more clearly.

Third, our tool aggregates data and insights from across a variety of leadership levels, tenure levels, and other demographic breakdowns to provide even more data insights. Our platform is fully capable of creating and managing leadership cohorts that can be shepherded through the system. Each cohort can be analyzed, and their data is added to the overall dataset that informs our understanding of the organization’s broader leadership culture.

Conclusion

With our new DecisionWise 360 Platform, we are better able to understand an organization’s leadership culture and then compare this data against other data sources to further refine our understanding and overall picture of the organizations’ employee experience.  Better data means better understanding. Better understanding means designing and building wining leadership cultures. Better leadership cultures mean healthy employee experiences, and great employee experiences lead to happy and engaged employees – literally, the stuff of success.

360-degree platform

Podcast: Understanding the Employee Experience PART 1 – Before, During, and After COVID-19

In this episode, we’re joined by a panel of leadership experts, who discuss the following:

  • Why employee engagement has increased, during the COVID-19 pandemic—what companies are finally getting right
  • What COVID-19 has taught us about how companies should re-examine the Employee Experience
  • The central role of the manager in Employee Engagement
  • The impact of Work-From-Home on the future of employee engagement, and how we need to adjust for it

Panelists: Tracy Maylett, CEO, DecisionWise; Jason Ward, Executive Vice President, Azul Airlines; Tracey Keffer, VP of Human Resources, Oregon Community Credit Union; Dan Hoopes, VP of Global Effectiveness, Nu Skin

The audio from this podcast episode comes from a recent webinar of the same name.

Employee Survey

Infographic: The Employee Engagement Spectrum

Infographic

The Employee Engagement Spectrum

Who is really engaged in their job and who is just coasting? Data from over 50 million DecisionWise employee engagement survey responses show employees fit into one of four groups along the engagement spectrum. Download the infographic to see what each of the groups look like.

Download the Infographic

Watch this video to learn more about the engagement index and how to create the right employee experience for your team.

Interesting in learning more about employee engagement surveys?

Podcast: Meet the Consultant – Kenna Bryan

In this episode, we sit down with DecisionWise Assessment Consultant, Kenna Bryan. We discuss her education, career, and approach towards engagement, consulting, and leadership.

At DecisionWise, Kenna is responsible for helping individuals, teams, and organizations see and move toward their potential with data-driven decisions about employee engagement.

Prior to joining DecisionWise, Kenna worked in Human Resources as an HR Business Partner. Among other HR responsibilities, she led employee learning and development initiatives, and trained client companies on various HR policies and programs. Kenna has previous experience in the Learning and Development industry as the L&D Project Manager of a leadership training startup company. In that role, she was the primary person tasked with developing leadership training curriculum and coaching managers and teams on the implementation of said curriculum.

Kenna received a Master of Public Administration degree from the Marriott School of Management at Brigham Young University where she specialized in Organizational Behavior and Human Resources as well as Nonprofit Management. She is a Certified Life Coach and has an undergraduate degree from Brigham Young University in Elementary Education. Outside of work, Kenna loves traveling, hiking, cooking, and spending time with people she loves.

Video: Employee Engagement Goes To The Movies – Episode 2: The Intern

DecisionWise consultants Spencer Taylor and Kenna Bryan examine the 2015 film “The Intern,” starring Robert De Niro and Anne Hathaway. In this movie, Ben (played by De Niro) is a 70-year old retired widower who takes an intern position at an online fashion site run by Jules (played by Hathaway).

One of the power principles we took from the film is the concept of “the power of one to make a difference.” Ben is a very useful, pro-active employee who is very supportive of his workaholic boss, Jules and helps her to overcome her struggles and re-ignite her passion for the business. We found several lessons from the movie that help us understand how to provide a positive employee experience.

Listen to an extended 19-minute podcast conversation on “The Intern.”

Podcast: Engagement Goes To The Movies – “The Intern”

In this episode of the Engaging People Podcast, we present another installment of “Employee Engagement Goes to the Movies,” where we consult the silver screen for powerful lessons on what to do and what not to do to create the right employee experience.

This time, we examine the 2015 film “The Intern,” starring Robert De Niro and Anne Hathaway. In this movie, Ben (played by De Niro) is a 70-year old retired widower who takes an intern position at an online fashion site run by Jules (played by Hathaway).

One of the power principles we took from the film is the concept of “the power of one to make a difference.” Ben is a very useful, pro-active employee who is very supportive of his workaholic boss, Jules and helps her to overcome her struggles and re-ignite her passion for the business. We found several lessons from the movie that help us understand how to provide a positive employee experience.

This episode features DecisionWise consultants Spencer Taylor and Kenna Bryan.

Watch the 4-minute video conversation on “The Intern.”

Webinar: Understanding the Employee Experience – PART 2: Before, During, & After COVID-19

Date: Wednesday, September 16, 2020

Time: 1:00 pm Eastern / 10:00 pm Pacific

Presenters:

  • Dr. Tracy Maylett, CEO of DecisionWise
  • Elizabeth Metz Fuchs, Director of HR & Talent Development at ATD
  • Trent Savage, SVP of Human Resources at Mountain America Credit Union
  • Adrienne Cozart, SVP of Human Resources at UMC Health System
  • Darren Ali, Global Head of HR & Talent at Calypso Technology

Cost: Complimentary, with free registration

Join us for this special follow-up webinar, “Understanding the Employee Experience – PART 2: Before, During, & After COVID-19”

Our guest panel of experts will discuss:

  • What employee engagement will look like in the future, and how to get ahead of it.
  • What innovative organizations are doing to drive, maintain, and increase engagement.
  • What employee engagement practices should be maintained when work returns to “the new normal”—and what should be abandoned.
  • Maintaining belonging and inclusion in the new workplace.

This Webinar qualifies for SHRM and HRCI credit.