4 Ways To Handle Employee Experience Disruptors

A new CEO is hired, and your employee engagement scores decline across the board. Why? The answer is simple. A new leader has introduced a challenging wildcard into your employee experience (EX) – uncertainty. Of all the engagement killers we know of, uncertainty can be one of the most damaging. Unmet and unrealistic expectations are […]

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What is Employee Experience?

Some mistakenly confuse the term “Employee Experience” with other popular terms like “talent management,” “human resources development,” or “employee engagement.” While Employee Experience (EX) is certainly related, it’s not synonymous. EX is much broader in scope: The Employee Experience is the sum of perceptions employees have about their interactions with the organization in which they […]

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When Does Coaching Work?

When Does Coaching Work

Sometimes a manager will ask for an employee to participate in a 360 degree feedback survey or receive some coaching.  Sometimes an employee asks for it.  Which works better? From my experience, there are a few factors that closely tie to predict the success and impact of both a 360 and a coaching engagement.  They are: […]

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Webinar: The Employee Experience – How to Attract Talent, Retain Top Performers and Drive Results – 2018

We have reached the age of the employee, and the majority of organizations are not meeting their employee’s expectations. Learn how to change that. The authors of  The Employee Experience will share best practices for improving the employee experience and creating engaged employees in your organization. What you can expect to learn: What are the […]

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The Employee Experience and the “Law of Congruent Experience”

Creating a winning customer experience starts first with the Employee Experience. The customer. It’s any person or group receiving a service from an individual or organization. If you run a company, it’s the person buying your t-shirts, pizza, or software. In healthcare, it’s the patient. In education, it’s the student. The customer in a not-for-profit […]

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