Internal Customer Surveys
Understand how well supporting departments are serving the needs and interests of your front-line employees.
Why Measure Internal Customer Effectiveness?
Part of any great Employee Experience is whether employees have access to the tools, resources, and information they need to do their job well. Internal customer surveys measure how well supporting functions, such as HR or IT, deliver dependable experiences to employees who need their support.
- Understand whether employees’ needs are being met
- Improve digital workflows
- Uncover areas for process improvement
Internal Customer Surveys in Action
Internal customer surveys measure how satisfied front-line employee are with supporting departments or teams. It measures perceptions and impressions of internal service, be it communication, productivity, and/or responsiveness. The survey can either be run on behalf of a specific department (eg. IT) to get very specific feedback on their performance, or it can be designed to collect feedback on the performance of all internal departments.
These surveys are commonly used by the following departments:
- Human Resources
- Management
- Marketing
- Customer Service
- Shared Services
- Accounting
