Medallia and DecisionWise: Combining EX and CX Just Got Real

With the recent announcement of the global partnership between DecisionWise and Medallia, the reality of combining both EX and CX (employee and customer feedback) just got real. Medallia is a feedback pioneer and market leader in experience management technology. Medallia brings to the table their award-winning Experience Cloud, and DecisionWise improves on this technology by being the industry leader in helping organizations listen, understand, and act to improve the employee experience.

Organizations know that to create a sustainable, world-class customer experience, they must first create a sustainable, world-class employee experience. IBM has reported that two-thirds of their client experience scores are directly linked to their employee experience.[1] A winning employee experience requires a defined, systematic employee listening strategy to capture sentiment during planned and unplanned moments. Organizations who overlook the influence that employee experience has on customer experience will be left behind. The Medallia-DecisionWise partnership fundamentally enhances the combination between EX and CX to help organizations succeed.

Medallia Experience Cloud

Medallia has created the right tools for listening to your employees. The Medallia Experience Cloud provides enterprise-level tools for capturing and reporting employee sentiment and perceptions during a variety of events such as pre-hire and recruiting, onboarding, performance and compensation reviews, training and development, organizational census, and exit and offboarding. Then, combined with the rich customer data the Experience Cloud already provides, organizations of any size can now see the clear link between EX and CX.

DecisionWise Methodology on The Medallia Experience Cloud

The right listening strategy is incomplete without understanding how employee feedback connects to both EX and CX, and how organizations can respond to improve both. With the DecisionWise-Medallia partnership, organizations can now integrate the DecisionWise employee experience methodology, research, best practices, benchmarks, and recommendations with the powerful data discovery tools offered through the Medallia Experience Cloud.

Any organization that is looking to champion the employee experience as a strategic business initiative now has the platform and expertise in one place. Whether your organization is a startup or topping the Fortune 500, continually listening to your employees will galvanize your organizational culture and drive core business results.

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