What is Employee Experience?

Some mistakenly confuse the term “Employee Experience” with other popular terms like “talent management,” “human resources development,” or “employee engagement.” While Employee Experience (EX) is certainly related, it’s not synonymous. EX is much broader in scope: The Employee Experience is the sum of perceptions employees have about their interactions with the organization in which they […]

employee relationship

Podcast: The Employee Experience – Attract Talent, Retain Top Performers, Drive Results

In this podcast recording, DecisionWise will help you understand how to create an engaged workforce. This is the age of the employee, and the majority of organizations are failing to meet their employee’s expectations, why? The authors of the best selling book The Employee Experience will share best practices for improving the employee experience and […]

The Employee Experience and the “Law of Congruent Experience”

Creating a winning customer experience starts first with the Employee Experience. The customer. It’s any person or group receiving a service from an individual or organization. If you run a company, it’s the person buying your t-shirts, pizza, or software. In healthcare, it’s the patient. In education, it’s the student. The customer in a not-for-profit […]

Why the Employee Experience May Be More About the Employee Than the Experience

Leo Tolstoy said: “Everyone thinks of changing the world, but no one thinks of changing himself.” The employee experience often is more about the employee than the experience itself. As organizations look to create a positive employee experience, begin with the employee. Let’s look at a scenario from the book The Employee Experience: How to […]

Who Cares About The Employee Experience

3 Reasons We Care About The Employee Experience in 2018

The Employee Experience Why should we care about the employee experience? Most leaders are beginning their strategic plans for 2019. As you work on ways to improve for the coming year, one key area to consider is your employee experience. Is it in good shape? Could it use some tweaking? Is it aligned with your […]

Webinar: The Employee Experience – Attract Talent, Retain Top Performers, Drive Results

DecisionWise will help you understand how to create an engaged workforce. This is the age of the employee, and the majority of organizations are failing to meet their employee’s expectations, why? The authors of the best selling book The Employee Experience will share best practices for improving the employee experience and creating engaged employees in […]

The difference between employee satisfaction, employee engagement, and the employee experience

The Difference Between Employee Satisfaction, Employee Engagement, and The Employee Experience

What’s the difference between employee satisfaction, employee engagement, and the employee experience? All sound like they fit together, but all have key differentiators necessary to an organization’s success. A well-known business proverb is that a client wants three things from a service provider:  quality, timely service, and good a price. The service provider typically responds […]

Employee Experience - Moments of Truth - Pinball

How Moments of Truth Impact Trust and The Employee Experience

How moments of truth impact trust and the employee experience is what both employers and employees deserve to understand. Every relationship comes with a Contract and every Contract gets blitzed by Moments of Truth (MOT). Pay Attention to Your Contracts The Contract is a perceived set of promises that establishes the terms of that relationship. […]

Trust is the Oxygen of the Employee Experience

Trust is the Oxygen of The Employee Experience

Trust is the Oxygen of The Employee Experience and stepping up in moments of truth helps make organizations sustainable and resilient. When something happens that tests the validity of the promises that make up the Contract, that’s a moment of truth (MOT). Read the bestselling book, The Employee Experience  The result of a collision between […]