Putting People First: The Key to CHG Healthcare's Success

Who is CHG Healthcare Services and how did they manage to rank #3 on Fortune’s 100 Best Companies to Work For list, right behind Google and SAS?  This medical staffing company has about 1,400 employees and is based in Salt Lake City, Utah.  They have made the list since 2010 (#26) and have been making steady changes since to improve their culture and attract and hire the best employees. That CHG also ranked #6 on Chief Executive Magazine’s list of Best Companies for Leaders, and #5 on Training Magazine’s Training Top 125 list is also worth mentioning.

What does CHG do that yields these amazing results?  Well, they simply put their employees first. By visiting CHG’s blog, we’re able to see a number of exciting—and affordable—things the company does to show that it values its employees.  To celebrate Valentine’s day, the CHG office inBoca Raton, Florida kicked off an entire week of love on Monday morning with a breakfast of waffles and continued the week by voting for the most “loveable” employee, passing out treats, wearing red to compete for a $25 gift card and enjoying a barbecue lunch.

Consider another example. Surgery Team Placing Manager, Chris Willett, shared that he likes that:

“CHG recognizes others’ successes. In a sales environment, it is nice to get the company-wide recognition for our efforts and successes. This helps us keep a positive attitude.”  When asked about his favorite part of his job, Chris responded that he likes “the intensity and the fact that there is never a dull moment.”

As we have conducted the employee engagement survey for CHG over the course of the past seven years, we have seen their scores rise as a result of their focus on employees.  This change didn’t happen overnight; it took a lot of hard work and focused leadership to gain the trust of employees and change the culture of the organization.

The CHG “About Us” webpage sums up their corporate philosophy:

“For us, success is achieved by Putting People First. Our culture of Putting People First is our competitive advantage in the marketplace and the reason we can provide high-quality service to the healthcare facilities and healthcare professionals with whom we work.”

Has it paid off?  Today, CHG is the second-largest healthcare staffing company when measured by revenue and is the most profitable company in the industry.  Turnover decreased by more than 10 percent in the first three years of their people-focused efforts, and continues to decline. This is especially significant in an industry that typically sees turnover rates higher than 50 percent. Turnover is now more than 60 percent lower than the healthcare staffing industry average.

Learn more about the work we’ve done with CHG by viewing our webinar, Creating a Culture of Feedback.

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