Infographic: How Leaders Can Help Shape The Employee Experience in Times of Crisis

Download the PDF Version of the Infographic

In today’s landscape, you may not be able to physically look an employee in the eye or put a supportive hand on a shoulder. But, with the willingness to adapt, there are plenty of other ways you can connect with and support your employees.

Here are 7 ways to help shape the employee experience in times of crisis.

Reinforce your Company Values

FIND OUT how your team perceives the company values. Do they (and do YOU) practice these values in today’s daily work life, even when working remotely or in times of difficulty?

Keep Your Communication Channels Open

Ask questions that show you’re thinking about the experience employees are going through right now. Look for ways to augment your FEEDBACK TOOLS, and make them more timely.

Change Your Tone and the Nature of Your Questions

SURVEY your teams, especially remote workers. Focus more on open text comments to get the full weight of FEELINGS. Shift your questions to be more employee-centric and less organization-centric.

“Onboard” Remote Workers and Check In Frequently

Many workers who work from home for the first time will need access to VPN, TECHNOLOGY, and other resources. Make sure someone oversees setting these employees up for success.

Coach Your Managers

Put BEST PRACTICES and tips into the hands of your front line. Reinforce their responsibility to cascade information up from employees to leaders and back down again.

Align Expectations With Managers and Employees

Model how managers can COMMUNICATE with their teams. Managers, help your teams understand the critical outputs. Ask for DELIVERABLES. Check in.

Connect With the Mission

Have each team meet and talk through these points: What’s our STRATEGIC contribution, what are we good at, what do we want to be good at, how can we contribute in this new era?

More Resources:

DecisionWise Provides FREE Access to its “Manager Weekly Check-in Tool”

Manager using online tool

In response to the COVID-19 pandemic, DecisionWise is offering its Manager Weekly Check-in Tool FREE to every manager in every organization.

“The disruptions caused by COVID-19 have forced organizations around the world to modify their business practices. These disruptions have greatly impacted employee communication,” said DecisionWise President, Matthew Wride.  “Many leaders are now managing remote teams, or they are trying to support social distancing requests. One of the biggest challenges managers currently face is keeping communication open and staying connected with their teams.”

Based on the 5-15 concept that has been attributed to Yvon Chouinard, founder of Patagonia, the DecisionWise Manager Weekly Check-in Tool allows a manager to organize team communication and conduct more valuable one-on-one meetings. After the manager registers a team, an email will automatically be sent to each team member each Friday morning. Team members provide responses to four simple questions. Updates are provided to the manager in an aggregated, online individual and team report. These reports provide valuable insights into an employee’s activities, challenges, and accomplishments. The tool also provides talking points for one-on-one meetings.

DecisionWise is providing the English version of its tool without charge to mangers throughout the world. For more information, please visit: https://decisionwise.com/manager-weekly-checkin/

About DecisionWise

DecisionWise is an employee experience consulting firm specializing in leadership and organization development using assessments, feedback, coaching and training. DecisionWise services include employee engagement surveys, 360-degree feedback, employee life cycle (ELC) surveys, leadership coaching, and organization development. DecisionWise was founded in 1996 and is privately held. With area offices in the United States and Brazil, and associates in six other locations throughout the world, DecisionWise operates in over 70 countries and conducts surveys in over 30 languages.

Media contact:

Justin Warner
VP of Sales and Marketing
+1.801.515.6424
jwarner@decisionwise.com

Podcast: How Managers Can Help Organizations Retain Talent with Employee Engagement Initiatives – When You Need Them Most (Round Table Discussion)

woman reviewing her 360 results

In this episode, we’re joined by a panel of DecisionWise consultants who discuss practical ideas and examples for how to attract and retain top talent with your employee engagement initiatives.

DecisionWise VP of Consulting, Christian Nielson says, “As I’ve looked at engagement within an organization, one of the principles I’m looking for, especially in engagement initiatives at a manager level, is the expansion of ownership. As more and more people throughout the organization take ownership of the employee experience and cultivate employee engagement, we see great things happen.”

Our panel of consultants include: Christian Nielson (host), Charles Rogel, Dan Deka, Thomas Olsen, Chris Storey, Stephen Mickelson, and Spencer Taylor.

Podcast: Crisis Communication

In this episode, we sit down with DecisionWise Consultant, Chris Storey to discuss how to maintain strong communication ties with employees during a time of crisis.

We touch on practical ideas leaders can implement to increase communication (especially during the COVID-19 pandemic), ways to avoid common pitfalls, and understanding how communication is tied to engagement.

Chris stresses the danger of failing to communicate:

“Employees might see a vacuum of information and fill it in with their own reality or what they might be guessing is going on.”

Listen for more ideas, stories, and examples in this insightful conversation on communication.

Podcast: Keeping Optimism in the Workplace

In this episode, we sit down with DecisionWise Senior Consultant, Spencer Taylor to discuss how to keep optimism in the workplace.

Spencer reflects on the importance of keeping a larger perspective when we are going through a difficult time:

“When we’re going through hard things, it’s nice to reflect on the successes of the past and to learn lessons from our history, and to carry those principles forward in a way where we use them as tools as to how we can behave through the more challenging times.”

Listen for more ideas, stories, and examples in this insightful conversation on optimism.

Podcast: COVID-19 – Listening to Your Employees Through the Coronavirus

Should COVID-19 change the way we survey or listen to our employees? The answer is yes.

During times of uncertainty and challenge, it is critical to understand what your employees are experiencing—perhaps even more important than ever before. However, this doesn’t always mean surveying in the “traditional sense;” instead, listen, then act to help them succeed. Find out how to listen to your employees during challenging times. Please join our guest panel that includes CEO Tracy Maylett, President Matt Wride, VP of Assessment Services Dave Long, and VP of Consulting Services Christian Nielson.  They will discuss ways to modify your listening strategies in order to strengthen your employee experience during turbulent times.  Our panel will also take questions from attendees.

This audio was taken from a recent webinar of the same name.

Webinar: COVID-19 – Listening to your employees

Date: Thursday, March 19, 2020
Time: 3:00 pm Eastern / 12:00pm Pacific
Presenters:  Tracy Maylett, CEO; Matt Wride, President; Dave Long, VP of Assessment Services; and Christian Nielson, VP of Consulting Services
Cost: Free

Should COVID-19 change the way we survey or listen to our employees? The answer is yes.  During times of uncertainty and challenge, it is critical to understand what your employees are experiencing—perhaps even more important than ever before. However, this doesn’t always mean surveying in the “traditional sense;” instead, listen, then act to help them succeed. Find out how to listen to your employees during challenging times. Please join our guest panel that includes CEO Tracy Maylett, President Matt Wride, VP of Assessment Services Dave Long, and VP of Consulting Services Christian Nielson.  They will discuss ways to modify your listening strategies in order to strengthen your employee experience during turbulent times.  Our panel will also take questions from attendees.