DecisionWise Awarded Judge’s Choice 2021 Achievement in Customer Excellence Award

16th Annual ACE Awards Recognize Outstanding Customer Experience Programs and Performance

SPRINGVILLE, UTAH, USA — June 1, 2021 – DecisionWise, an employee experience firm, has been awarded a 2021 Judge’s Choice Confirmit ACE (Achievement in Customer Excellence) Award in the Employee Experience category. This award recognizes DecisionWise’s outstanding dedication and success in measuring, understanding, and acting on employee feedback to ensure employees feel connected to the organization and want to engage.

Confirmit, now a Forsta brand, has hosted the renowned ACE Awards since 2005 and every year recognizes some of its most innovative customers. The awards program honors clients dedicated to achieving universal customer excellence and who have demonstrated tangible business improvements as a result. As a recipient of an ACE Award, DecisionWise has proven its commitment to their customers by continually evolving its customer experience program to gather better insights and fuel smarter, faster action. DecisionWise earned the ACE Award based on its Employee Lifecycle Suite of products.

“Receiving a 2021 ACE Award is a real honor, and it acknowledges our mission to help our clients make data-driven decisions,” said Matthew Wride, President, DecisionWise. “By working with Confirmit, now part of the Forsta brand, we’ve been able to build a world-class set of tools that provide insights that help our clients make work better. This ACE Award serves as a recognition of our hard work and encouragement as we strive to help our clients.”

“We are thrilled to recognize DecisionWise as a 2021 ACE Award winner and to acknowledge their application of customer experience best practices that deliver outstanding business performance,” said Kyle Ferguson, CEO of Forsta. “DecisionWise’s program demonstrates their commitment to leveraging the power of understanding and transforming insights into action.”

In March 2021, leading research technology companies Confirmit and FocusVision merged and the company’s new brand, Forsta, was announced in April 2021.

For a full list of the 2021 ACE Award winners, please visit the ACE Awards website. For more information about DecisionWise and Employee Experience solutions please visit https://decision-wise.com.

About ACE Awards

The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving an ACE Award is a distinct honor that demonstrates both rigorous application of customer and employee experience processes and outstanding performance as measured by those processes. All Forsta customers are eligible for ACE Awards for their company, business units, or segments of a business. To be eligible for a 2021 ACE Award, organizations must have conducted one or more VoC or EX surveys between January 1 and December 31, 2020. For more information on awards criteria, visit www.confirmit.com/ace-awards.

About DecisionWise

DecisionWise is an employee experience consulting firm specializing in leadership and organization development using assessments, feedback, coaching and training. DecisionWise services include employee engagement surveys, 360-degree feedback, employee life cycle (ELC) surveys, leadership coaching, and organization development. DecisionWise was founded in 1996 and is privately held. With area offices in the United States and Brazil, and associates in six other locations throughout the world, DecisionWise operates in over 70 countries and conducts surveys in over 30 languages. For more info, visit: www.decisionwise.com.

About Confirmit, a Forsta Brand

Confirmit’s solutions are built by insights professionals, for insights professionals. Market Research, customer experience and employee engagement consultants around the world rely on our solutions to turn insight into stories that fuel action. The heart of our business is the people behind our technology, and we work as a partner to deliver the flexibility and power you need to understand and manage experiences, emotions, and behaviors so you’re always one step ahead. 

DecisionWise Announces the Global Launch of ENGAGEMENT MAGIC® Online Training Course

Woman using online ENGAGEMENT MAGIC training course

SPRINGVILLE, UTAH, USA – June 8, 2020 – DecisionWise, the global leader in employee experience consulting, announced the release of the ENGAGEMENT MAGIC® online training course. Based on research found in the award-winning book ENGAGEMENT MAGIC: Five Keys for Engaging People, Leaders, and Organizations, the ENGAGEMENT MAGIC online training provides managers and employees an in-depth understanding of the 5 MAGIC Keys (Meaning, Autonomy, Growth, Impact, and Connection.) By offering this training, DecisionWise is enabling organizations to build a stronger employee experience by providing managers and employees insight into their ability to engage personally, as well as to engage others.

“This is another great step forward for DecisionWise,” said Tracy Maylett, Ed.D, CEO of DecisionWise. “Our research is clear that employee engagement is most influential at the team level, and the manager of that team has a significant impact on the engagement levels of the team. We have been successfully providing this world-class training in live workshop settings for several years, and now we are thrilled to offer it in an online format.”

As organizations mature from simply measuring engagement to understanding the overall employee experience, DecisionWise research confirms that conducting an annual census survey is not enough. The employee experience is improved not solely by gathering data, but by acting on the findings. While the senior team of an organization can provide organization-wide engagement initiatives, “engagement is local,” states Maylett, meaning the manager and the team are the most influential factors in creating an engaging work environment.

The DecisionWise ENGAGEMENT MAGIC online training focuses on the Employee Engagement MAGIC model: Meaning, Autonomy, Growth, Impact, and Connection. While the online course provides a solid understanding of the keys to engagement, it also puts emphasis on the DecisionWise claim that ownership for engagement “is a 50/50 proposition.” This means that both the organization (and the manager), as well as the employee, have responsibility for creating an engaging environment. Further emphasis is placed on the notion that engagement doesn’t focus solely on employee happiness and well-being; it also involves employees creating action and getting results.

“We believe that engagement is both feeling and doing,” states Charles Rogel, DecisionWise Sr. Consultant and lead in the development of the online training program. “This course was designed to help employees take ownership for their own engagement and succeed in their careers. It challenges false perceptions about motivation to create a new, more fulfilling work experience”

While available for individual participants as well, the training is intended to be completed as a team with regular group discussions, facilitated by the manager. The team discussions drive unity and understanding, while enhancing the learning activities to have a greater impact on development and engagement.

The course is available immediately on the DecisionWise Learning Portal. Organizations, managers, or individuals may purchase the online training per individual, or secure an annual license for the organization.

For more information visit: https://decision-wise.com/employee-engagement-magic-training/

About DecisionWise

DecisionWise is an employee experience consulting firm specializing in leadership and organization development using assessments, feedback, coaching and training. DecisionWise services include employee engagement surveys, 360-degree feedback, life-cycles surveys, leadership coaching and organization development. DecisionWise was founded in 1996 and is privately held. With offices in the United States and Brazil, DecisionWise operates in over 70 countries and conducts surveys in over 30 languages.

Media contact:
Justin Warner
VP of Sales and Marketing
+1.801.515.6424
jwarner@decisionwise.com

DecisionWise Awarded 2020 Achievement in Customer Excellence

Confirmit ACE Award 2020

15th Annual Confirmit ACE Awards Recognize Outstanding Customer Experience Programs

SPRINGVILLE, UTAH, USA – June 1, 2020 – DecisionWise, has been awarded a 2020 Confirmit ACE (Achievement in Customer Excellence) Award in the Employee Experience category. This honor recognizes DecisionWise’s outstanding commitment and significant impact in listening to the voices of both customers and employees to drive change.

For the 15th year, Confirmit’s ACE Awards program honors their clients’ dedication and tangible business improvements. As a recipient of a Confirmit ACE Award, DecisionWise has proven its commitment to their customers by continually evolving its program to make smarter decisions and faster actions, leading to better business outcomes. DecisionWise earned the Confirmit ACE Award based on its ability to lead the way with innovative employee engagement tools, resources, and methodologies.

“Being awarded a 2020 Confirmit ACE Award is a great honor and it underscores our company’s mission of helping our clients build and measure world-class employee experiences” said Matt Wride, President, DecisionWise. “By working with Confirmit to build our programs, we’ve been able to improve our ability to find insights through data, which is reflected in our clients’ successes. The ACE Awards serve both as a recognition of our hard work and progress, but also as an inspiring reminder to us that we can make a difference in helping build better work environments across the globe.”

“We’re honored to present DecisionWise with a 2020 Confirmit ACE Award and recognize their well-deserved accomplishment,” said Kyle Ferguson, CEO of Confirmit. “We have witnessed DecisionWise’s persistent drive to improve experiences and create long lasting relationships. Customer and employee experience are critical components of business success and DecisionWise’s exemplary program demonstrates their ability to consistently move the benchmark higher.”

For more information about DecisionWise and Experience Management please visit https://decisionwise.com.

About Confirmit ACE Awards 
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2020 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2019. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.

About DecisionWise
DecisionWise is an employee experience consulting firm specializing in leadership and organization development using assessments, feedback, coaching and training. DecisionWise services include employee engagement surveys, 360-degree feedback, employee life cycle (ELC) surveys, leadership coaching, and organization development. DecisionWise was founded in 1996 and is privately held. With area offices in the United States and Brazil, and associates in six other locations throughout the world, DecisionWise operates in over 70 countries and conducts surveys in over 30 languages

About Confirmit
Confirmit is the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, and Tokyo. 

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Standards Institution, Cross-Tab, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Nielsen, Research Now, RS Components, QRS, SSI, and Swisscom. Visit www.confirmit.com for more information.