The employee experience is defined by critical moments. Some of these moments are planned, such as onboarding, training, performance reviews, and promotions. But what about the unplanned moments? How do you handle an employee with a serious illness, employees needing to work from home, customer complaints, a death in the family, layoffs, or workplace conflicts?
You rely on competent managers to lead in the unplanned moments; leaders who clearly understand the competencies, behaviors, and strategies that will make them successful.
The most engaged organizations are using 360-degree feedback to develop leaders who create outstanding employee experiences. This approach sets a standard and holds leaders accountable, so when unplanned moments happen, managers will successfully lead.
Learn how to improve your employee experience through 360-degree Feedback.