Engagement at UPMC

80kEmployees Surveyed
10+Years DecisionWise Client
80%Engagement Level
UPMC-case-study-cover

To remain innovative, UPMC needs highly engaged leaders and employees. UPMC administered surveys to all 80,000 employees across 20 different healthcare facilities and followed a three-step engagement approach. As a result, UPMC experienced increased employee engagement and participation, hitting an 80% engagement level, solidifying its employee engagement strategy as a best practice in and outside of healthcare.

“DecisionWise has the ability to morph and change alongside our needs and understand the nuances of UPMC. They exercised care and empathy, leveraged our internal expertise, and prioritized our journey. For me, this is the most compelling trait of our partnership with them and a key strategic competitive advantage.” Joe Dicianno, Ph.D. | UPMC

About UPMC

#1 Ranked Hospital in Pittsburgh

www.upmc.com

Industry

Healthcare
(not-for-profit)

Locations

40 academic, community, and specialty hospitals

Revenue

$20 Billion (2018)

Employees

87,000

Solutions Used

Employee Engagement Surveys
360-degree Feedback
Pulse Surveys
ENGAGEMENT MAGIC Training

A world-renowned health care provider and insurer, Pittsburgh-based UPMC is inventing new models of accountable, cost-effective, patient-centered care. The organization provides nearly one billion a year in benefits to its communities, including more care to the region’s most vulnerable citizens, than any other health care institution.

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