Internal customer surveys measure how satisfied front-line employee are with supporting departments or teams. It measures perceptions and impressions of internal service, be it communication, productivity, and/or responsiveness. The survey can either be run on behalf of a specific department (eg. IT) to get very specific feedback on their performance, or it can be designed to collect feedback on the performance of all internal departments.
These surveys are commonly used by the following departments:
- Human Resources
- Customer Service
- Shared Services