Start with the Right Survey Questions
Measuring employee engagement requires the use of certain questions that quantify the level of passion and commitment employees feel toward their work. We call these specific items anchor questions, and they are used to create a composite employee engagement score. Examples of our employee engagement survey questions include:
- It is easy to become absorbed in my job
- I would recommend [Sample Company] as a great place to work
- My job is stimulating and energizing
Anchor questions are used to create an Employee Engagement Index. Based on the average score of each person, employees are categorized into one of four groups — from Fully Engaged to Fully Disengaged. Using the our online reporting tools, you can segment your employees into smaller demographic groups to better understand employee engagement levels throughout your organization.
5 Keys for Employee Engagement
There are five primary keys that drive employee engagement. We refer to these as the five ENGAGEMENT MAGIC® keys:
Meaning, Autonomy, Growth, Impact, and Connection
We use one of employee engagement survey questions as a direct measure and three supporting questions to measure each of the five ENGAGEMENT MAGIC® keys. This allows organizations to determine which of the five keys is driving or inhibiting employee engagement and then understand how to take action to improve.
Employee Satisfaction Survey Questions
Employees need to have their basic needs met or engagement will suffer. Some of your survey items should measure concepts that impact employee satisfaction. Sample questions include:
- I have received the training I need to do my job well
- I have the tools and resources I need to do my job well
- My supervisor treats people with fairness and respect
- My supervisor gives me regular feedback on how I am doing
- We work effectively across departments and functions
- This organization communicates well with all employees about what is going on
Open-Ended Text Questions
Open-ended text comments provide a wealth of qualitative information and provide context on the reasons behind employee engagement survey scores. We recommend using either two open-ended employee engagement survey questions such as these:
- What are the greatest strengths of our organization?
- What are the areas that need the most improvement in our organization?
Alternatively, another option is ask a neutrally worded question and use natural language processing (text analytics) along with sentiment analysis to help organize the responses:
- Tell us about your experience at [Sample Company]