5 Qualtrics Alternatives to Enhance the Employee Experience

Alternatives to Qualtrics – Introduction 

An Employee Experience Platform (EXP) is a software solution that aids HR professionals and operational leaders in measuring and enhancing the employee experience throughout an employee’s journey within an organization. This journey encompasses everything from recruitment and onboarding, to daily operations, development, and eventually offboarding or transition. 

5 Alternatives to Qualtrics 

While Qualtrics XM has been a leader in the realm of experience management and offers robust survey software, its tools are primarily focused on customer satisfaction initiatives, market research, and academic and social science research. Therefore, there are other tools that offer similar, if not superior, functionality when focusing solely on the employee experience. 

Here are five alternatives to Qualtrics XM worth considering: 

DecisionWise

DecisionWise is an employee experience platform that focuses on providing actionable insights to improve employee engagement and leadership. It offers a variety of listening options, including 360-degree feedback, employee engagement surveys, and lifecycle surveys. DecisionWise is dedicated to delivering the best insights to leaders and in helping them to make data-driven decisions to improve the employee experience. DecisionWise has been, and continues to be, focused exclusively on the employee experience, along with an emphasis on information quality and offering a strong analytics experience for its users. With its purpose-built platform, Spectiv, designed by HR Professionals for HR Professionals backed by 25 years of experience, it is the most robust and ideal solution for any organization. 

Medallia

Medallia’s Employee Experience suite offers a comprehensive platform for understanding and improving the employee journey. It provides real-time analytics, personalized insights, and action planning tools. However, like Qualtrics, their platform is primarily built to analyze the customer experience, and they do not offer any features specifically designed for the employee experience. 

Glint

Glint is a people success platform built around a robust analytics engine. It allows organizations to collect employee feedback, analyze it in real-time, and deliver insights to the right people. Glint’s unique feature is its predictive analytics capability, which can supposedly forecast employee outcomes and suggest interventions. However, the reliability of predictive analytics is still under debate. Plus, since being acquired by Microsoft, Glint is losing its stand-alone identity as it gets integrated into a new platform called Microsoft Viva. 

Peakon

Peakon is an employee engagement platform that analyzes employee feedback and provides actionable insights. It has been integrated into the HCM, Workday, and is thus best suited for existing Workday users. It offers features like benchmarking, goal setting, and action planning. Peakon’s core feature is its ability to analyze open-text feedback using natural language processing, providing deeper insights into employee sentiment. 

Culture Amp

Culture Amp is an employee feedback platform that helps companies collect, understand, and act on employee feedback. It offers survey design tools, feedback collection, and data analysis capabilities. Over the years, Culture Amp has shifted its focus towards performance management, and its tools are now directly aimed at scripting actions for managers based on the feedback gathered. 

Key Features of an EXP 

Here are some of the key features you should look for when evaluating an EXP:  

Cloud Access

A centralized cloud-based application with a dashboard providing a comprehensive overview of key insights, participation rates, engagement metrics, and progress updates for various listening campaigns within an organization. 

Integration

Compatibility with other HR systems, such as HRIS tools, payroll systems, benefit portals, etc. 

Communication Features

Tools that facilitate communication and collaboration, enabling researchers to ask pertinent questions and receive feedback. 

Listen, Understand, Act

A set of tools to sponsor employee goal-setting, a way to distribute simple reports that contain key insights, and a system to build and track action plans. 

Growth and Development

A professional development module that integrates with an organization’s learning management system and offers recommendations for further learning. 

Frontline Activation

Analytics and insights delivered to frontline managers to enable effective conversations, and which helps inform and drive decisions on shaping the employee experience for their team members. 

The primary objective of an EXP is to assist leaders in understanding their employee experience, streamline processes, foster engagement, and take action to cultivate a positive workplace culture. Thriving employees are engaged and satisfied, which improves employee retention, increases productivity and profitability, and helps organizations attract the right talent to succeed in the marketplace. 

Conclusion 

Each of these platforms offers unique features and capabilities that make them viable alternatives to Qualtrics XM. When choosing an employee experience platform, it is crucial to consider your organization’s specific needs and goals. Whether it is real-time analytics, predictive capabilities, or key insights for leaders, these platforms offer a range of solutions to help you understand and improve the employee experience.