Having the basic tools and resources to do one’s work effectively is a fundamental part of the employee experience. When employees accept jobs, they have a reasonable expectation that they will be given the appropriate tools and resources to accomplish the tasks to which they are assigned. When they do not have the appropriate tools and resources, employees become distracted and dissatisfied. It can be very difficult for employees to engage over the long term without the appropriate tools to do their jobs well.
In this podcast episode, we’re joined by DecisionWise consultants, Spencer Taylor and Kenna Bryan, who discuss this topic of tools and resources, including how it can affect the job satisfaction and engagement level of employees, and in turn, enable them to provide a better experience to customers.